Service Manager

Cintas • Lake Charles, LA

25d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The role includes hiring and performance management, overseeing team performance, fostering a safe working environment, resolving customer issues, and training team members in effective sales techniques. The Service Manager performs customer goodwill visits at customer sites while maintaining high customer satisfaction, and is accountable for sales, profit, inventory, and payroll goals, budget management, and operational issues affecting service.

The position also provides hands-on support to direct reports. This may include accompanying service representatives or visiting customers independently to assist with product or service pickup and delivery. The manager drives a company-owned vehicle to customer locations and lifts, carries, and walks Cintas products in and out of customer accounts while providing high-quality service. The role also involves performing managerial duties.

Requirements

• Valid driver's license.
• High School Diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire employees and manage their performance.
• Manage the overall performance of the Service team.
• Provide leadership by fostering a safe working environment.
• Resolve customer-related issues successfully.
• Train the team on effective sales techniques.
• Perform customer goodwill visits at customer sites while maintaining a high level of customer satisfaction.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Support direct reports by accompanying service representatives or visiting customers independently when necessary.
• Assist with pickup and delivery of products or services at customer accounts.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk Cintas products in and out of customer accounts while maintaining service and customer goodwill.
• Perform managerial duties.

Benefits

• Comprehensive medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED