BSRO Service Manager
About The Position
Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, operates more than 2,200 company-owned automotive service stores and employs over 22,000 teammates in North America. The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role also selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The position is responsible for coordinating service work, supporting customers, and helping ensure effective store operations, quality, customer satisfaction, and sales. The posted pay range is $24.15–$37.73; the posting does not specify the pay period.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to solve problems involving customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Must maintain a valid automotive driver's license at all times to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team and support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage store operations, including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Lead, coach, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Supportive onboarding experience.
- Training and regular mentorship.
- Professional development resources.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
