BSRO Service Manager
About The Position
The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. It also oversees customer service, shop operations, team performance, and sales. The position is with Bridgestone Retail Operations (BSRO), part of Bridgestone Americas. BSRO operates company-owned automotive service and tire stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works. The company describes its mission as “Serve Society with Superior Quality” and emphasizes an inclusive, supportive workplace and opportunities for training and professional development. Pay range: $25.30–$39.53.
Requirements
- High school diploma or equivalent.
- 4 years of automotive service technical experience.
- 1 year of service manager or service writer experience.
- Ability to solve customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Valid automotive driver’s license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff based on individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team and support teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Act as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Lead, coach, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development resources.
- Training and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
