Service Manager

Hy-Vee•Savage, MN

15d•Onsite

About The Position

The Service Manager supervises and coordinates employees across store departments to help the store run smoothly and ensure customers receive prompt, friendly service. The role involves leading by example, managing schedules, resolving customer issues, overseeing merchandising and compliance, and supporting store operations wherever needed. It is a fast-paced retail position that requires developing employees, fostering teamwork and accountability, and delivering results. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. The position has an anticipated hourly starting wage of $18.00 to $22.50, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview people for basic information, provide clear direction, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Night and weekend shifts are required.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Address customer issues promptly and professionally and ensure proper customer service throughout the store.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine placement of advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll processes.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise selection or shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.