Service Manager

Impact Fire • New Orleans, LA

21d

About The Position

The Service Manager is a local operations management position based out of Impact Fire Services’ New Orleans, Louisiana district office and reports to the District General Manager. The role manages service operations for an assigned location and/or division and supervises Superintendents, Technicians, and technical and administrative personnel. The Manager works toward the financial, operational, and customer satisfaction goals established by the District General Manager, ensures effective division operations, supports personnel efficiency and training, and maintains a safe working environment for technical personnel.

Requirements

• Possess any licensing and certification required by applicable National, State, and Local codes.
• At least 3 years of related operational management experience in the fire protection industry or commercial customer service business.
• NICET or equivalent training from manufacturers or institutions.
• Working knowledge of NFPA 72.
• Established knowledge of Impact Fire Services’ product lines and services.
• Competency with Microsoft Office Suite and ability to quickly learn the company’s information systems applications.
• Well-developed interviewing and hiring skills.
• Strong written and verbal communication skills.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Willingness to travel out of town, including overnight lodging.
• Demonstrated high level of customer service.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Valid driver’s license and driving record that meets company requirements.

Nice To Haves

• Industry licensing or certification demonstrating competency with fire alarms and commercial sprinkler systems.

Responsibilities

• Work with the General Manager and other managers to develop financial and operational goals.
• Ensure the effective operation of the division and the efficiency of personnel.
• Establish productivity goals for technical and administrative personnel that align with the division’s tactical priorities.
• Achieve assigned monthly revenue and cost-control goals and work to correct budgetary deficiencies.
• Lead technical and administrative personnel in providing a high level of customer service.
• Learn and ensure compliance with all applicable industry codes.
• Protect the company’s assets.
• Ensure technical personnel work in a safe environment and are properly trained.
• Perform other tasks assigned by the General Manager or Managing Member.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed