Service Manager

Penske Automotive Group•Cranberry Twp., PA

About The Position

CarShop is hiring an experienced automotive retail service leader to manage its Cranberry Service Department. As Retail Service Manager, you will lead day-to-day department operations, develop Service Advisors and Technicians, improve efficiency and performance, and ensure customers receive prompt, professional service. The position includes supervisory responsibility and requires leading a positive, accountable, high-performing team while maintaining CarShop’s standards and culture. The role works standard business hours, with the ability to work nights, weekends, and holidays as required.

Requirements

Automotive retail service management experience.
Experience leading and developing Service Advisors and Technicians.
Strong understanding of automotive service operations and workflow.
Demonstrated ability to achieve performance, productivity, and customer service goals.
Strong leadership, coaching, and team-building skills.
Excellent communication and problem-solving abilities.
Strong organization and multitasking skills, with the ability to prioritize in a fast-paced environment.
Customer-focused approach and commitment to exceptional service.
Action-oriented, accountable, and able to take ownership and follow through.
High level of integrity and professionalism.
Valid driver’s license and satisfactory driving record.
Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law.
Proficiency with Microsoft applications.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and interpret bar graphs.
Ability to understand and follow work rules and procedures and apply common sense to written, oral, or diagram instructions.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Ability to work well with a diverse group of people and positively influence departmental morale.
High school diploma or equivalent.
Two to three years of service experience, or an equivalent combination of education and experience.

Nice To Haves

Previous Technician experience.
Bachelor’s degree from a four-year college or university.
Three to six years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification.

Responsibilities

Lead and manage daily Retail Service Department operations.
Coach, train, and develop Service Advisors and Service Technicians.
Manage technician and advisor scheduling to maximize productivity and efficiency.
Monitor departmental performance and drive the team toward established goals.
Ensure Service Advisors consistently deliver an exceptional customer experience.
Identify opportunities to improve processes, productivity, and overall department performance.
Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments.
Address customer concerns professionally and work toward effective resolutions.
Maintain CarShop’s standards, values, and culture throughout the department.
Lead by example and create an accountable, positive, high-performing team environment.
Hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.