Service Manager

JF Restaurants • New York, NY

20d • $75,000 - $85,000 • Onsite

About The Position

JF Restaurants is a New York City-based hospitality group led by Michelin-starred Chef and Restaurateur John Fraser. Casa Cruz New York is an intimate yet vibrant dining venue housed across five floors of a six-story Beaux-Arts townhouse on Manhattan’s Upper East Side. The Service Manager is a hands-on leader who works closely with the General Manager and broader leadership team to lead floor service, develop the front-of-house team, and ensure guest experiences reflect Casa Cruz’s standards for exceptional hospitality.

Requirements

• At least 2 years of restaurant management experience.
• Strong food, beverage, and service knowledge.
• Ability to lead, motivate, and develop a team.
• Excellent communication, organization, and problem-solving skills.
• Familiarity with Toast POS, Microsoft Office, inventory, and cost control.
• Flexibility to work evenings, late-night closings, weekends, and holidays as needed.
• Ability to obtain Food Handler certification within 30 days of hire.
• Ability to stand for extended periods, frequently climb stairs, and lift and move items as needed.

Nice To Haves

• High-volume or luxury hospitality experience.

Responsibilities

• Lead service from open to close while maintaining high standards for hospitality, presentation, and cleanliness.
• Maintain a visible presence on the floor, support the team, anticipate guest needs, and resolve issues confidently and carefully.
• Train, coach, and develop front-of-house staff, building product knowledge and consistent service standards.
• Coordinate with the kitchen and management team to support seamless communication and service.
• Oversee reservations, support the host stand, and assist with private events from inquiry through execution.
• Support opening and closing procedures, cash handling, administrative tasks, and daily operations.
• Assist with guest feedback and service recovery, addressing concerns thoughtfully and promptly.
• Support food and beverage education, inventory management, and cost-control initiatives.
• Lead by example through professionalism, accountability, attention to detail, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed