Service Manager
About The Position
Larson Automotive Group is seeking an experienced Automotive Service Manager to lead one of their 9 service departments. The ideal candidate will be adept at leading people, driving performance, and creating exceptional experiences for customers and employees. This role requires an understanding of the demands of a busy dealership service operation, with the ability to unite advisors, technicians, and support staff to ensure the department remains productive, profitable, and customer-focused. We are looking for a strong automotive leader who excels at team development, process improvement, and taking ownership of results.
Requirements
- 2-4 years related experience and/or training.
- Ability to read, analyze and interpret general business and/or governmental regulations.
- Ability to write reports and various business documents clearly and concisely.
- Basic mathematical aptitude including discounts, interest, and commissions.
- Ability to drive manual and automatic transmission.
- Highly capable problem solver.
- Effective communication skills.
- Clean driving record.
- Willing to submit to a background check & drug screen.
- Automotive dealership service experience.
- Previous leadership or management experience within a service department.
- Experience as a Service Advisor, Technician, or in another hands-on fixed operations role.
- Strong leadership, communication, and employee-development skills.
- Ability to manage a fast-paced department while maintaining attention to customer experience and operational results.
- Experience working with dealership performance goals, budgets, and manufacturer expectations.
- Strong organizational and problem-solving skills.
Nice To Haves
- Experience with CDK and/or WI Advisor is a plus.
Responsibilities
- Oversee the day-to-day performance and overall success of the service department.
- Work closely with dealership leadership and the Director of Fixed Operations to establish goals, improve department performance, and maintain a strong customer experience.
- Lead and support a team of approximately 30–40 service employees.
- Manage the daily workflow and production of a busy service drive.
- Forecast department goals, objectives, and performance.
- Develop and manage the department's monthly operating budget.
- Monitor productivity, profitability, customer satisfaction, and other key performance indicators.
- Maintain reporting required by dealership leadership and the manufacturer.
- Hire, train, coach, motivate, and develop service department employees.
- Delegate work effectively and hold team members accountable for performance.
- Conduct performance evaluations and address employee performance or disciplinary matters.
- Partner with the General Manager and dealership leadership to achieve strong CSI results.
- Follow up on unsold service customers and identify opportunities to improve retention.
- Provide consistent, professional, and enthusiastic leadership.
- Ensure the department operates in accordance with company policies and procedures.
- Perform other duties as needed to support the dealership and service operation.
Benefits
- Comprehensive group medical insurance program
- Four medical plan options
- Company-paid $10,000 Life Insurance
- Company-paid $40,000 AD&D coverage
- Voluntary benefit options: vision, dental, supplemental life and AD&D, long-term disability, short-term disability, accident, hospital, and pet insurance.
- Employee Assistance Program (EAP)
- 401(k) retirement plan with company match
- Six paid holidays each year
- Paid Time Off (PTO) accrual
- Employee vehicle purchasing programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
