Service Manager

Thompson Buick GMC Cadillac • Raleigh, NC

41d • Onsite

About The Position

Thompson Automotive Group, a dealership with 70 years of history in Raleigh, is seeking an exceptional Automotive Service Manager for its Buick GMC Cadillac dealership. This is a key leadership role responsible for the entire service operation. The company provides a strong customer base, sales volume, facilities, and market presence to support a leading service operation. The Service Manager will have the autonomy to develop the team, recruit talent, enhance processes, set standards, and expand the business, guided by the philosophy: Our Employees. Our Customers. Our Results.

Requirements

• Experienced General Motors Service Manager with a demonstrated history of building teams and producing measurable results.
• Significant dealership service-management experience, preferably with General Motors.
• Proven ability to recruit, develop, and retain technicians and service advisors.
• Understanding of RO count, HPRO, effective labor rate, productivity, proficiency, labor gross, expenses, and net-to-gross.
• Knowledge of how to grow a department through customer retention, capacity, and operational performance.
• Understanding of GM processes, warranty procedures, and manufacturer expectations.
• Ability to make difficult personnel decisions when necessary.
• Measurable examples of teams and financial results personally improved.
• Understands the numbers and the people behind them.
• Ability to walk the shop, know technicians and advisors, develop good employees, address poor performance, and create an environment where people want to win together.
• Reputation for people wanting to work for you.

Nice To Haves

• Exceptional Assistant Service Manager, Service Lane Manager, or proven fixed-operations leader from a large, successful operation ready to lead their own department.

Responsibilities

• Lead the service operation at the Raleigh Buick GMC Cadillac dealership.
• Develop the team, recruit talent, improve processes, establish standards, and grow the operation.
• Build a winning culture while maintaining clear accountability.
• Grow the department through customer retention, capacity, and operational performance.
• Be visible and involved in both the shop and service drive.
• Work collaboratively with Parts, Sales, BDC, and dealership leadership.
• Develop employees and future leaders.
• Make difficult personnel decisions when necessary.
• Take ownership of problems and produce solutions.
• Improve teams and financial results.
• Earn the customer's next visit by understanding both operational growth and financial retention.

Benefits

• Highly competitive compensation package with significant performance-based earning potential tied to departmental growth and profitability.
• Opportunity to take ownership of a substantial operation.
• Opportunity to build your team.
• Opportunity to establish your culture.
• Opportunity to grow the business.
• Opportunity to participate financially in the results created.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed