Service Manager
About The Position
The Service Manager oversees shop operations and directs the flow of scheduled work, including use of Shop Monkey, the shop’s digital management software. The position implements company shop policies and procedures and ensures required safety practices are followed to protect team members and customers. The Service Manager instructs, coaches, trains, and manages shop technicians, ensuring procedures are followed and the work environment remains clean and safe. The role also oversees shop tools and equipment, maintenance and inspections, required documentation, technician training and scheduling, product ordering and receiving for services and installs, and customer returns and special orders. The Service Manager works with store management on shop needs, hiring, vendor paperwork, and other operational matters.
Requirements
- Must be able to pass a background check prior to hire.
Responsibilities
- Oversee shop operations and direct the flow of all work scheduled within the shop, including use of Shop Monkey.
- Implement and execute company procedures and policies pertaining to the shop, and ensure shop safety procedures are followed.
- Instruct, coach, train, and manage shop technicians to ensure procedures are followed and the work environment is clean and safe.
- Inspect shop tools and equipment daily to ensure they are usable and safe; schedule maintenance for missing or broken equipment and keep store management informed of equipment needs and service requirements.
- Maintain proper Shop Monkey procedures and ensure shop technicians document all required fields.
- Implement and execute required TIA, ALI, and company guidelines pertaining to the shop.
- Enforce company personal protective equipment and safety policies, including safety glasses, gloves, torque procedures, and lifting procedures.
- Oversee technicians’ first torque procedures and perform the manager’s secondary torque on all vehicles.
- Verify completion of the figure after the technician’s first torque.
- Order products as needed through 1st Call and vendors for services and installs, excluding items ordered for store stock.
- Complete the shop work schedule for staff.
- Assist with hiring and recruiting shop personnel.
- Train all shop technicians.
- Receive service-related products ordered for installs.
- Assist management with return-to-vendor paperwork.
- Maintain and oversee the binder for customer special orders, such as center caps or wheel replacements.
- Complete weekly company truck maintenance and inspections in Shop Monkey and address issues as needed with management.
- Assist with the monthly safety audit.
- Complete daily equipment calibration and safety inspections.
- Maintain the daily shop cleaning schedule.
- Ensure customer returns are managed, cleaned, labeled, and prepared for sale.
- Perform other tasks deemed necessary by the store management team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
