Service Manager
About The Position
Our Maffra branch is looking for an exceptional individual to join our service department as a Service Manager. This leadership role involves overseeing the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance. The Service Manager will develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction. This role also involves creating annual Service Department goals and budget in alignment with the organization’s financial and operational objectives, submitting warranty and Product Improvement Program claims, scheduling and assigning jobs, reviewing work orders, ensuring tools and equipment are in good working order, and managing recruiting, staffing, and employee development activities.
Requirements
- Strong communication skills
- Excellent time management
- Appreciation and understanding of customer’s needs
- Sound mechanical knowledge
- Excellent written and verbal communication skills
- Highly motivated to provide a clean, safe and efficient service department.
- Able to build and lead teams that are customer focused and deliver real value.
Nice To Haves
- Operations and management experience would be beneficial.
- People leadership experience would be beneficial.
Responsibilities
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Review work orders for completeness and accuracy prior to customer billing.
- Ensures all departmental tools, equipment and vehicles are in good working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
Benefits
- Company Vehicle
- laptop
- phone
- Competitive Salary with Monthly and Yearly Bonuses
- Ongoing Training & Professional Development
- Career advancement opportunities within a global company
- Supportive team culture and great working environment
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
