Service Manager - Power Systems
About The Position
Butler Machinery is seeking a Service Manager to lead its Power Systems Service Department. The role oversees daily department operations, develops employees, maintains strong customer relationships, and drives business results through safety, efficiency, and continuous improvement. The manager is responsible for service workflow, customer service, staff leadership, departmental performance, and promoting the company’s mission, vision, and values. The Service Manager supervises all service department personnel, organizing and delegating responsibilities and priorities. The position provides timely feedback, coaches employees on assignments and career development, and selects, trains, and develops employees in support of department and division goals. The role also performs other duties as assigned.
Requirements
- Excellent customer service skills.
- Good oral and written communication skills.
- Computer knowledge.
- Good leadership, detail, and organizational skills.
- Ability and willingness to work flexible hours.
- Must possess a clean driving record.
Nice To Haves
- Mechanical experience with the product lines Butler Machinery represents.
- Completion of Lead Yourself for internal candidates.
- Two-year degree or equivalent experience and training.
- Prior supervisory experience or Service Management Training.
Responsibilities
- Lead daily Power Systems Service Department operations, ensuring exceptional customer service and efficient workflow.
- Manage service scheduling, job progress, warranty administration, and customer communication.
- Proactively resolve customer concerns and service-related issues to drive satisfaction.
- Hire, manage, train, coach, and develop service department employees, including performance management and career development.
- Monitor key performance indicators and implement process improvements to support departmental goals and operational excellence.
- Develop business plans, staffing strategies, and service growth initiatives.
- Review estimates, quotes, work orders, and service documentation for accuracy and timely completion.
- Manage manufacturer goodwill claims and resolve customer disputes while balancing customer and company interests.
- Promote and enforce company safety standards to maintain a safe, organized, and productive work environment.
- Champion Butler Machinery’s mission, vision, and values in department operations.
- Organize, communicate, and delegate responsibilities and priorities to support successful department operations.
- Provide regular and timely feedback, recognize employee performance, and encourage employee self-development.
- Communicate with and coach employees on assignments, providing technical expertise as needed.
- Select, train, and develop employees consistent with department and division goals.
- Perform other duties as assigned.
Benefits
- 10% annual retirement employer contribution, with an additional 5% discretionary employer contribution
- Health insurance with three plan options
- Health Savings Account with employer contribution up to $1,300 per year
- Dependent Care Flexible Spending Account
- Dental insurance with two plan options
- Vision insurance
- Basic Life/AD&D and supplemental life insurance
- Employer-paid short-term disability coverage at 60% of base pay/salary
- Long-term disability coverage
- Maternity and paternity benefits
- Holidays
- Paid Time Off (PTO)
- 401(k) plan
- Employee Assistance Program (EAP), including health coaching
- SmartDollar employer-paid financial planning program
- Legal Shield/ID Shield products
- Voluntary benefit options, including cancer insurance, accident insurance, and hospitalization coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
