Service Manager - Power Systems

Butler Machinery Company•Fargo, ND

1d•Onsite

About The Position

Butler Machinery is seeking a Service Manager to lead its Power Systems Service Department. The role oversees daily department operations, develops employees, delivers exceptional customer service, and drives business results through safety, efficiency, and continuous improvement. The manager is responsible for service scheduling, job progress, warranty administration, customer communications, departmental performance, and service growth. The position also manages department personnel, including hiring, training, performance management, coaching, and career development; promotes company safety standards; and champions Butler Machinery's mission, vision, and values. Butler Machinery is a family business that has served customers for more than 70 years and employs over 900 associates across 20 locations in North Dakota, South Dakota, Montana, and Nebraska.

Requirements

Excellent customer service skills.
Good oral and written communication skills.
Computer knowledge.
Strong leadership, attention to detail, and organizational skills.
Clean driving record.

Nice To Haves

Mechanical experience with the product lines Butler Machinery represents is preferred.
Completion of Lead Yourself for internal candidates is preferred.
A two-year degree or equivalent experience and training is preferred.
Prior supervisory experience or Service Management Training is preferred.

Responsibilities

Lead daily operations of the Power Systems Service Department, ensuring strong customer service and efficient workflow.
Manage service scheduling, job progress, warranty administration, and customer communication.
Proactively resolve customer concerns and service-related issues.
Manage service department personnel, including hiring, performance management, training, and career development.
Monitor KPIs and implement process improvements to support departmental goals and operational excellence.
Develop business plans, staffing strategies, and service growth initiatives.
Review estimates, quotes, work orders, and service documentation for accuracy and timely completion.
Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
Promote and enforce company safety standards to maintain a safe, organized, and productive work environment.
Champion Butler Machinery's mission, vision, and values in department operations.
Organize, communicate, and delegate responsibilities and priorities to support successful department operations.
Provide timely feedback that recognizes employee performance, motivates employees, and promotes self-development.
Communicate with and coach employees on assignments, providing technical expertise as needed.
Select, train, and develop employees in alignment with department and division goals, including coaching on career development.
Perform other duties as assigned.

Benefits

10% annual retirement employer contribution, with an additional 5% discretionary employer contribution.
Health insurance with three plan options.
Health Savings Account with employer contribution up to $1,300 per year.
Dependent Care Flexible Spending Account.
Dental insurance with two plan options.
Vision insurance.
Basic Life/AD&D and supplemental life insurance.
Employer-paid short-term disability coverage at 60% of base pay/salary.
Long-term disability coverage.
Maternity and paternity benefits.
Holidays.
Paid time off (PTO).
401(k) plan.
Employee Assistance Program (EAP), including health coaching.
SmartDollar employer-paid financial planning program.
Legal Shield/ID Shield products.
Voluntary benefit options, including cancer insurance, accident insurance, and hospitalization coverage.