Power Systems Service Supervisor
About The Position
The Power Systems Service Supervisor is responsible for the safety and well-being of assigned staff, quality of workmanship and communications, and overall efficiency of the assigned service area. The supervisor plans, directs, organizes, coordinates, and controls service operations while developing strong relationships with internal and external clients and protecting the interests of all parties. The role maintains adequate workforce, equipment, and supplies to meet business demand and quality standards. It includes evaluating employees, meeting production schedules, following and developing systems and procedures, communicating effectively, and making decisions within established guidelines. The supervisor supports employee development, plans and forecasts staffing, implements business objectives, provides technical support as needed, and works to achieve client satisfaction. This is a safety-sensitive position. The employee is regularly required to sit, use hands, and talk or hear; frequently to stand, walk, reach, climb or balance, stoop, and kneel; and occasionally to lift or move up to 10 pounds. The work environment may involve moving mechanical parts, heights, outdoor weather, wet or humid conditions, extreme cold or heat, and usually loud noise.
Requirements
- High school diploma or General Education Degree (GED), with proof required.
- At least 3 years of experience in a service industry.
- Ability to communicate in English by speaking, reading, comprehending, and writing.
- Knowledge of Service, Parts, and client relations.
- Ability to manage people effectively and work cooperatively and communicate effectively.
- Strong client service skills.
- Strong financial and analytical skills.
- Demonstrated technical skill competence.
- Knowledge of Product Support programs and their application.
- Ability to comprehend service manuals, read blueprints and gauges, write reports and logs, and maintain timecards.
- Proficiency in Windows, Microsoft Office, and related business systems.
- Appropriate manner, conduct, and grooming in accordance with company policy.
- Ability to maintain consistent attendance.
- Ability to meet the physical demands of the job, including occasionally lifting or moving up to 10 pounds.
Nice To Haves
- Four-year degree in business or a related field.
- Experience supporting $5 million in labor sales.
Responsibilities
- Ensure the safety of employees and clients and follow applicable safety policies.
- Maintain high standards of workmanship, communication, and service-area efficiency.
- Coordinate assigned work so business assignments are completed on schedule and meet quality standards.
- Support employee development and partner with appropriate resources.
- Plan, direct, organize, coordinate, and control the assigned area to achieve fiscal and future business objectives.
- Plan and forecast staffing requirements and maintain workforce, equipment, and supplies to meet work demands.
- Implement business objectives for the assigned area.
- Create an environment of ownership and personal accountability.
- Evaluate employees and ensure annual evaluations are completed on time.
- Promote client satisfaction and resolve internal and external client disputes in a way that supports client loyalty.
- Provide technical support as needed and make warranty and policy recommendations.
- Clarify instructions and discuss job scope or progress with appropriate individuals.
- Comply with company policies, procedures, and standards and promote corporate values.
- Perform other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
