Power Systems Service Supervisor

Empire Cat•Reno, NV

About The Position

Responsible for the safety and well-being of assigned staff, quality of workmanship and communications, and efficiency of the assigned service area. Plans, directs, organizes, coordinates, and controls service operations; develops strong relationships with internal and external clients while protecting the interests of all parties; and maintains an adequate workforce, equipment, and supplies to meet business demand. The role includes evaluating employees, meeting production schedules, following and developing systems and procedures, communicating effectively, and making decisions within established guidelines. The supervisor ensures employee and client safety, maintains workmanship and communication standards, supports employee development, and directs the assigned area toward fiscal and future business objectives. The role also involves forecasting staffing needs, implementing business objectives, supporting clients technically, making warranty and policy recommendations, and resolving client disputes. This is a safety-sensitive position. The employee is regularly required to sit, use hands, and talk or hear; frequently stand, walk, reach, climb or balance, stoop, and kneel; and occasionally lift or move up to 10 pounds. The work environment may include moving mechanical parts, high or precarious places, outdoor weather, wet or humid conditions, extreme cold or heat, and usually loud noise.

Requirements

High school diploma or General Education Degree (GED), with proof of completion.
At least 3 years of experience in a service industry.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Knowledge of Service, Parts, and client relations.
Ability to manage people effectively and provide strong client service.
Strong financial and analytical skills.
Demonstrated technical skill competence.
Knowledge of Product Support programs and their application.
Ability to comprehend service manuals, read blueprints and gauges, write reports and logs, and maintain timecards.
Proficiency with Windows, Microsoft Office, and related business systems.
Ability to work cooperatively and communicate effectively.
Ability to maintain consistent attendance.
Appropriate manner, conduct, and grooming in accordance with company policy.

Nice To Haves

Four-year degree in business or a related field.
Experience supporting $5 million in labor sales.

Responsibilities

Ensure the safety of employees and clients, work safely, and comply with applicable safety policies.
Maintain high standards of workmanship, communication, and operational efficiency.
Coordinate work assignments to ensure they are completed on schedule and meet quality standards.
Support employee development and ensure annual employee evaluations are completed on time.
Plan, direct, organize, coordinate, and control assigned service operations to meet fiscal and future business objectives.
Forecast staffing, workforce, equipment, and supply requirements to meet work demand.
Implement business objectives for the assigned area and meet production schedules.
Create an environment of ownership and personal accountability.
Provide technical support as needed and make warranty and policy recommendations.
Clarify job instructions, scope, and progress with appropriate individuals.
Resolve internal and external client disputes in a manner that supports client loyalty.
Promote corporate values and comply with company policies, procedures, and standards.
Perform other duties as assigned by Leadership.