Service Manager

Dennis & Co. Auto Group•Flanders, NY

13d•$100,000•Onsite

About The Position

Eagle Kia/Chevy is seeking an experienced Service Manager to lead its automotive service department. This hands-on leadership role is responsible for developing a high-performing team, improving department performance and profitability, and delivering quality repairs and an exceptional customer experience. The manager works with service advisors, technicians, support staff, and dealership leadership to achieve service department goals while maintaining high standards of quality, customer satisfaction, and compliance.

Requirements

Previous experience managing or supervising an automotive dealership service department.
Strong leadership, communication, and team-building skills.
Knowledge of dealership service operations, repair orders, labor sales, and financial performance.
Proven ability to improve productivity and customer satisfaction.
Strong organizational and problem-solving abilities.
A results-driven mindset with a commitment to employee development and operational excellence.

Responsibilities

Lead daily service department operations to maximize efficiency, productivity, and customer satisfaction.
Manage, coach, and develop service advisors, technicians, and support staff.
Monitor labor sales, productivity, and departmental profitability.
Ensure quality repairs, accurate estimates, and timely vehicle delivery.
Resolve customer concerns professionally and build long-term relationships.
Oversee scheduling, workflow, and technician efficiency.
Maintain compliance with dealership policies, manufacturer standards, and safety requirements.
Partner with dealership leadership to achieve service department goals.