Service Manager
About The Position
The Packard Culligan Water St. Louis, MO dealership is looking for an exceptional Service Manager with great Technical and People skills. Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention while assisting in achieving company goals. The Service Manager leads our Service and Route team personnel and with residential functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians and Route Drivers through coaching and training of technical skills and customer service. This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, liaison between service and sales and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!
Requirements
- Great Technical and People skills
- Hands-on leadership experience
- Experience in Trades management is a plus
- Ability to build team environment
- WQA CWS-I certification (pursue)
Nice To Haves
- Previous experience in Trades management
Responsibilities
- Resolving service-related problems, approving billing adjustments as necessary
- Ensure adequate after-hours response to customer emergencies
- Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
- Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
- Develop realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
- Maintain the company’s assets (plant, fleet, equipment, and other inventory)
- Achieve planned gross margin and revenue targets
- Conduct regular one on one employee and team meetings around employee and company goals
- Have ability to build team environment
- Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS-I certification
Benefits
- Base salary plus incentives
- Opportunities for training and development
- Newly remodeled facility
- Office space
- Zero deductible medical plans
- Dental and vision
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement
- Scholarship opportunities
- Paid time off
- Paid holidays
- Career advancement through training and development
- Work-life balance
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
