Service Manager - Michael Jordan's Steak House
About The Position
Michael Jordan’s Restaurants is a collaboration between Cornerstone Restaurant Group (CRG) and Michael Jordan. Located at Mohegan Sun Casino in Connecticut, the restaurant group includes Michael Jordan’s Steak House, MJ23 Sports Bar & Grill, and Sol Toro. Michael Jordan’s Steak House is seeking a service-focused manager to uphold hospitality standards and elevate the restaurant. The role oversees front-of-house service and contributes to restaurant operations, team development, guest satisfaction, and financial performance. Duties may be assigned or reassigned by management, including to accommodate reasonable accommodation or for other reasons.
Requirements
- At least 3 years of experience; the posting also states a 3–5-year minimum experience requirement.
- At least 3 years of supervisory experience.
- Experience with P&L reports and budgets.
- Experience with POS systems.
- Basic math skills.
- Experience planning and implementing training.
- Computer skills, including Word, Excel, and Outlook at a minimum.
- Valid food sanitation management and alcohol awareness certifications; these may be obtained upon hire.
- Ability to move and lift up to 25 pounds and occasionally up to 50 pounds.
- Ability to stand and walk for long periods to oversee daily operations.
- Ability to reach objects and stoop or bend as needed; may be required to use a ladder.
- Ability to see and hear adequately to monitor operations and interact with staff and clients.
Responsibilities
- Manage and drive front-of-house service and hospitality standards, coaching the team as needed.
- Work with the Director of Learning & Development to update service standards and lead ongoing team training.
- Assist the host team in ensuring seating is hospitable and efficient and makes effective use of the floor plan.
- Enforce grooming and attire standards consistently.
- Help conduct daily pre-shift and post-shift meetings and other periodic meetings.
- Maintain employee recognition and incentive programs to support morale.
- Work with the General Manager and HR to address staff conflicts appropriately.
- Assist the General Manager with employee reviews.
- Create and manage service schedules that maintain appropriate coverage and align with labor targets.
- Assist in any restaurant area when staffing constraints require it.
- Maintain a sound, stress-free team environment.
- Respond to guest complaints and take appropriate action.
- Monitor the restaurant’s appearance, including lighting, cleanliness, temperature, and ambiance.
- Assist with facilities maintenance and determine when to involve maintenance personnel.
- Ensure monthly inventories are performed accurately.
- Implement marketing and promotion strategies as directed by the General Manager.
- Monitor guests’ dining experiences, ensure satisfaction with food and service, and respond promptly and courteously to requests.
- Manage restaurant operations to meet or exceed standards for food quality, safety, and cleanliness.
- Build rapport between kitchen and front-of-house staff to minimize conflict.
- Participate in management meetings about department performance, concerns, priorities, and strategic direction.
- Monitor sales figures and control costs to meet budgets.
- Maintain vendor relationships and place orders.
Benefits
- Performance-based quarterly bonus program
- Annual bonus program
- Monthly cell phone reimbursement
- Dining discounts
- Paid vacation and sick leave
- Medical, dental, and vision insurance
- Employer-paid long-term disability insurance
- Employer-paid life insurance and AD&D
- Employee-paid voluntary short-term disability, critical illness, and critical accident insurance
- Paid parental leave (2 weeks)
- Pre-tax commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
