Service Manager

Sunbelt Rentals, Inc.•Riverside, CA

20d•$71,269 - $84,633

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the timely and effective servicing of company and customer equipment. The role oversees equipment repair and maintenance, service scheduling, parts and inventory, staff support, quality and safety checks, records and work orders, warranty claims, reporting, and customer concerns. The position may also involve disposing of solid and hazardous material waste and commissioning new equipment. The physical demands include bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors or outdoors as required.

Requirements

Valid driver’s license.
Extensive experience repairing and maintaining self-propelled platforms and lifts.
Knowledge of work planning, scheduling, and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective on maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.

Responsibilities

Manage repair and maintenance of company-owned and customer equipment, including organizing the yard into Ready to Rent, Returned, and Down equipment.
Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
Order and manage parts, including returns and inventory, to maintain adequate supplies.
Train and assist staff mechanics.
Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluate equipment after repairs, maintenance, or safety checks.
Document equipment status before and after rental.
Handle customer complaints regarding equipment condition or operation.
Promote safety awareness and perform quality control checks.
Maintain organized equipment service records.
Create, update, close, and bill work orders.
File warranty claims in a timely manner.
Commission new equipment.
Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
Prepare reports covering service due dates, fleet status, service records, open work orders, warranty claims, inventory, parts and merchandise details, financial and historical trends, service department finances, shop foreman performance, work-order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
Perform other duties as assigned by the manager.