Service Manager

Encore Fire Protection•Nashville, TN

1d•Onsite

About The Position

As a Test and Inspection (T&I) Service Manager, you will lead a high performing team that conducts inspections, testing, and preventative maintenance across advanced fire protection systems. You will be the technical point of contact for the department, help drive operational excellence, and make sure work is completed accurately, on time, and in line with regulatory and company standards. You will balance team leadership, technical support, and operational oversight. Your work will touch scheduling, field support, documentation, compliance, and customer communication, and you will partner closely with the Sales, Deficiency, and Customer Service teams to keep information and follow-up tight. If you enjoy mentoring technicians, solving complex operational challenges, and making sure both compliance and customer experience stay strong, this role will be a good fit.

Requirements

Five or more years of experience in a fire protection, testing, inspection, or service management role
Proven leadership experience with the ability to motivate, guide, and develop a high performing team
Strong technical knowledge of fire protection systems and related testing, inspection, and compliance standards
Understanding of NFPA codes, OSHA regulations, and other applicable local, state, or federal requirements
Strong problem-solving skills and the ability to make informed decisions under pressure
Excellent communication and interpersonal skills for interacting with customers, team members, and leadership
Project management experience, including scheduling, resource allocation, budgeting, and quality assurance
Ability to adapt and thrive in a dynamic, evolving industry

Nice To Haves

A bachelor’s degree in Business, Management, Operations, or a related field.
Experience in fire protection, building services, or another field service-based industry.
Comfortable working with service KPIs and using data to guide decisions and coaching conversations.
Experience working in a private equity-backed environment with defined KPIs, growth targets, and structured reporting.

Responsibilities

Lead, mentor, and coach a team of field technicians and office staff within the Advanced T&I department.
Serve as a go to technical resource for complex inspection, testing, and compliance questions.
Support ongoing training so staff stay current on regulatory requirements, safety protocols, and technical practices.
Provide guidance on troubleshooting, technical recommendations, and best practices in the field and in the office.
Oversee daily test and inspection activities, ensuring work is accurate, timely, and meets regulatory and company standards.
Conduct site visits to verify timelines, compliance, safety, and quality of service.
Collaborate with internal teams, including Sales, Deficiency, and Customer Service, to ensure accurate reporting and resolution of issues.
Monitor KPIs and performance metrics and identify opportunities for process improvements and efficiency gains.
Ensure documentation, reporting, and inspection logs are complete, accurate, and compliant with NFPA, OSHA, and other applicable standards.
Partner with senior leadership to set operational, financial, and departmental goals.
Manage departmental budgets and P&L, maintaining profitability while upholding high service standards.
Identify opportunities to increase revenue, improve customer retention, and streamline workflows.