Service Manager

Black Equipment Company East Inc • Lexington, KY

19d

About The Position

Black Equipment is a material handling company specializing in the sales, service, and rental of forklifts and other material handling equipment. The Service Manager oversees the day-to-day operations of the service department, ensuring high-quality repairs, strong technician performance, and excellent customer satisfaction. The role also champions safety and compliance across service activities.

Requirements

• Proven experience managing a service department or team in material handling, forklift, or equipment repair, or a similar industrial service environment.
• Strong knowledge of forklift/material handling equipment and service processes.
• Working knowledge of OSHA regulations and industry safety standards.
• Leadership ability to coach technicians, hold teams accountable, and build a positive, safety-focused culture.
• Excellent communication and problem-solving skills, with comfort working with customers, technicians, and management.
• High attention to detail and commitment to quality and safety.

Nice To Haves

• Experience with service software or work order systems.

Responsibilities

• Lead and develop a team of technicians and support staff, including scheduling, coaching, performance management, and onboarding.
• Manage service workflow, work order prioritization, and resource allocation to meet customer needs and productivity goals.
• Ensure repairs, maintenance, and pre-delivery inspections meet manufacturer standards, company quality standards, and safety requirements.
• Partner with sales, parts, and rental teams to support equipment uptime and customer retention.
• Drive service-department safety compliance, including OSHA, ANSI/ITSDF B56.1, lockout/tagout, proper jacking and blocking, PPE, and shop practices.
• Investigate service-related incidents or near-misses, identify root causes, and implement corrective actions.
• Monitor service metrics, including technician productivity, first-time fix rates, cycle time, customer satisfaction, and safety performance.
• Maintain accurate work-order, training, and compliance documentation.
• Support emergency preparedness and response related to service operations.

Benefits

• Competitive pay based on experience.
• Weekly pay with direct deposit and an app to monitor pay and benefits.
• Comprehensive health, dental, and vision insurance for the employee and family.
• Company-paid short-term disability.
• Company-paid long-term disability.
• Company-paid life insurance policy.
• 401(k) with matching contribution (one-half up to 4%).
• Paid time off after 90 days.
• Bereavement time.
• Company vehicle or mileage reimbursement, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed