Service Manager

Team Builder Recruiting•Worthing, SD

3d•Onsite

About The Position

The Service Manager leads the daily operations of MH Eby’s service department in Worthing, South Dakota. This role oversees repair work to ensure it is completed safely, efficiently, profitably, and to customer standards. The manager coaches service advisors, shop foremen, and technicians; coordinates scheduling, estimates, parts procurement, quality inspections, and workflow; and builds customer relationships by resolving concerns and negotiating insurance repairs when needed. The Service Manager monitors productivity, budgets, and profitability, identifies opportunities to grow the department, and maintains a safe, organized, well-equipped facility. The position partners with company leadership and other departments to improve operations, recruit and develop talent, and support the Blue Ball service team. It also promotes teamwork, accountability, and continuous improvement. MH Eby is a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment serving customers across North America since 1938. The company describes its facility as modern and encourages employee development and long-term careers.

Requirements

At least three years of leadership experience.
Strong mechanical aptitude and mechanical experience.
Experience in trailer repair, truck bodies, heavy equipment, manufacturing, or a related industry.
High school diploma or GED.
Comfort using Microsoft Office and ERP systems.
Ability to meet the physical demands of an active service environment, including lifting up to 50 pounds.

Responsibilities

Lead daily service department operations and ensure repair work is safe, efficient, profitable, and meets customer standards.
Coach and develop service advisors, shop foremen, and technicians through training, performance feedback, technical guidance, and support.
Oversee scheduling, repair estimates, parts procurement, quality control inspections, and workflow.
Keep customers informed and build strong relationships by resolving concerns and negotiating insurance repairs when needed.
Monitor productivity, manage budgets, review profitability, and identify opportunities to grow the service department.
Maintain a safe, organized, and well-equipped facility and ensure compliance with company policies, OSHA regulations, state and federal inspection requirements, and preventative maintenance standards.
Partner with leadership and other departments to improve operations, recruit and develop talent, and support the continued growth of the Blue Ball service team.
Promote teamwork, accountability, and continuous improvement.