Service Manager

Hy-Vee•Olathe, KS

6d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and supporting store operations wherever needed. The position is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to safely use sharp knives and blades for food preparation where applicable to the role.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make every customer visit a positive experience.
Lead by example and maintain positive employee relations, fostering friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure good customer service throughout the store and resolve customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury when needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for accuracy and completeness and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.