Service Manager

Pomp's Tire Service • Marquette, MI

17d • $40,000 - $60,000

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The role involves diagnosing tire issues, recommending solutions, coordinating service employees, supporting inventory and shop production, and helping ensure customer accounts are paid on time. The position also supports employee training and development and maintaining an organized workspace. Pomp’s describes the role as offering opportunities for career growth and advancement.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file review.
• Ability to read and accurately verify work order details.
• Strong ability to maintain the confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to lift, carry, or move up to 50 pounds regularly and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales.
• Previous experience in the tire industry is strongly preferred.
• Familiarity with the MaddenCo software system.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance available at affordable rates.
• Life insurance, short- and long-term disability, critical illness insurance, accident insurance, death and dismemberment insurance, and hospital indemnity insurance available.
• 401(k) with company match.
• Holidays, sick time, vacation, and special “Happy Days” for life events available from day one.
• Employee discounts on company products.
• Opportunities for skill development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED