Service Manager

Hy-Vee, Inc.•Orange City, IA

5d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments to ensure customers receive prompt, friendly service. The role leads by example, manages work schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed across the store. The position is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results. The Service Manager provides customer service, maintains positive employee relations, coordinates staffing and work assignments, and supervises store activities in the Department Manager's absence. Responsibilities also include training and evaluating employees, enforcing safety procedures, managing merchandise and displays, reviewing operational and personnel data, handling specified financial transactions, and following company policies and store guidelines.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to conduct interviews to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit positive.
Lead by example and foster friendliness, teamwork, accountability, and positive employee relations throughout the store.
Plan, prepare, and adjust work schedules; assign employees to duties; and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train workers in store policies, department procedures, and job duties, and provide ongoing education about updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales and inventory reports and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.