Service Manager

D2B Groups • Horsham, PA

6d

About The Position

D2B Groups is partnering with a heavy equipment dealership to hire a Service Manager. The Service Manager is responsible for shop safety, technician productivity, repair quality, uptime for customer and company units, and the department’s profitability. They manage technicians, service advisors, and shop support staff, and serve as the main service contact for key customers and OEM partners.

Requirements

• At least 5 years of experience in heavy-duty truck or equipment service, including at least 2 years supervising a shop or service team.
• Strong hands-on knowledge of diesel engines, drivetrains, hydraulics, electrical systems, and electronic diagnostics.
• Proven ability to manage a department budget and meet labor, productivity, and gross profit targets.
• Experience with dealer or shop management software.
• Clear communication with customers, technicians, and senior leaders.
• High school diploma or GED.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee shop performance, including safety, technician productivity, repair quality, and unit uptime.
• Manage the service department’s financial performance, including its budget and profitability targets.
• Provide customer service and act as the main service contact for key customers and OEM partners.
• Lead technicians, service advisors, and shop support staff.
• Manage parts and vendor partnerships.

Benefits

• $105,000 base salary plus bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Holidays and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED