Service Manager

TruGreen•St. Charles, MO

About The Position

The Service Manager provides quality and timely customer service by recruiting, training, and supervising a team of lawn care specialists. The role coaches and develops field staff to improve customer retention by exceeding customer expectations. It also oversees service quality, staffing, performance, training, schedules, workflow, safety, and compliance with applicable company and regulatory requirements. Extensive local travel is required, and the employee must be physically located in the United States while performing the job.

Requirements

Associate’s degree in a business-related discipline and at least two years of related lawn, horticulture, agronomy, or lawn-care-services experience, or an equivalent combination of education and experience.
At least two years of supervisory management experience.
Valid, permanent driver’s license from the state of residence and current liability auto insurance.
Must be at least 21 years old by the date of hire.
Excellent verbal and written communication skills, including the ability to communicate effectively with leaders and front-line staff.
Leadership skills in team building, talent selection, training, mentoring, developing a sales team, and executing goals.
Excellent time-management skills.
Practical knowledge of the service industry and experience developing and executing sales plans.
Business process analysis skills.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Ability to meet the stated physical demands, including lifting up to 50 pounds independently and pushing and pulling equipment.

Nice To Haves

Bachelor’s degree.
Sales experience.

Responsibilities

Evaluate the quality of customer service and develop procedures to minimize complaints; address service concerns diplomatically.
Coach and develop lawn specialists and trainees, and work with other managers to reduce customer cancellations.
Recruit, interview, and select personnel; evaluate performance, make salary recommendations, and administer discipline in accordance with company policy.
Plan and conduct new-hire and ongoing training in customer service, technical skills, safety policies, and procedures.
Supervise technicians to ensure production and sales goals are met, maintain positive morale, and promote teamwork.
Inspect associate work for accuracy, neatness, and compliance with best practices, company policies, and procedures.
Establish work procedures, issue instructions, coordinate information between customers and field technicians, prepare schedules, and assign and monitor duties.
Prepare composite reports from subordinate reports and conduct daily and weekly management meetings.
Provide a safe workplace through ongoing training and adherence to company policies.
Maintain Department of Transportation Pre/Post Trip Inspection and Drive Qualification files and ensure associates maintain required current licenses.