Service Manager

Crane 1 Services•Franklin, OH

About The Position

The Service Manager leads the operation’s overall success by keeping customers informed about scheduled appointments, responding to inquiries, helping resolve issues, and assembling and leading a high-performing, customer-focused team. This is a demanding, hands-on player/coach role requiring the ability to prioritize and complete a wide variety of leadership and operational activities in a fast-paced, growth-oriented environment. Familiarity with operations in a service-based industrial maintenance and repair business is important. The role calls for a self-driven, collaborative operational leader with high energy, an engaging personality, a competitive spirit, and a strong commitment to teamwork. The stated salary is $85,000–$95,000 per year.

Requirements

At least five years of technical (mechanical/electrical), construction management, accounting, or related background is preferred; equivalent education and experience demonstrating a proven track record may also qualify.
Knowledge of Microsoft Outlook, Excel, and Word.
Excellent interpersonal skills for working with customers, sales, and internal team members.
Ability to work in a dynamic environment where rapid response and critical lead times for quotes and delivery are normal.
Excellent verbal and written communication skills.
Strong attention to detail.
Proven knowledge of mechanical and electrical systems.
Strong knowledge of safety procedures, safety requirements, and applicable code requirements.
Passion for providing top-notch customer service.
Valid driver’s license and ability to meet the company’s driving requirements.

Nice To Haves

Familiarity with managing operations in a service-based industrial maintenance and repair business.

Responsibilities

Manage all aspects of branch transactions, including accounts payable, job costing, invoice processing, overhead costs, and accounts receivable.
Review details for completed work before proceeding with invoicing; create, send, and collect customer invoices.
Communicate with customer decision-makers and service technicians to support equipment repairs and maintenance planning.
Provide administrative oversight and direction to operations and field personnel.
Oversee resource allocation, manpower, and scheduling.
Open service requests and schedule on-call rotations to respond to emergency breakdowns.
Arrange subcontracted services and equipment, including rentals as needed.
Document service and installation work by completing forms, reports, and inspection reports.
Oversee and maintain office organization and the workplace environment.
Maintain accurate database records concerning inspections and preventative maintenance services.
Review customer reports for accuracy and completeness.
Participate in agreement-base renewals and review new agreements.
Verify customer assets, associated service products, and labor requirements for each agreement.
Review agreement profitability and notify management when scope changes or pricing warrant a more thorough review.
Work with sales and operations teams to meet or exceed customer expectations for capability, quality, and performance.
Work with operations personnel and technicians to implement and monitor company safety policies and procedures.
Provide accountability, training, coaching, development, and motivation to personnel.
Perform other duties as assigned.