Service Manager

Hilltop Residential•Irving, TX

21d

About The Position

The Service Manager at Shoreline on Lake Carolyn is responsible for overseeing the community’s maintenance operations. The role ensures service requests and repairs are completed correctly and promptly, grounds and buildings are inspected, and vacant units are made rent-ready. The Service Manager performs and inspects make-ready work, maintains preventative maintenance and safety programs, monitors inventory, and follows company procedures and budget guidelines. The position also supports maintenance staff, resident concerns, vendors, and hiring and training activities in coordination with the Community Director. The role requires a flexible schedule, including weekends, and rotating on-call coverage for after-hours emergencies. An EPA Universal or HVAC certification is required; Hilltop Residential will cover the cost of obtaining the certification for a selected applicant who meets the other requirements.

Requirements

At least 1 year of hands-on general maintenance experience.
Strong proficiency with property management software systems.
Availability to work a flexible schedule, including weekends.
EPA Universal or HVAC license or certification; the company will cover the cost of obtaining the required certification for a selected applicant who meets the other requirements.
Valid driver's license and/or access to reliable transportation.

Responsibilities

Organize and prioritize service requests and repairs, ensuring they are completed correctly and in a timely manner.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain curb appeal.
Oversee turnkey operations and ensure vacant units are made rent-ready in a timely manner.
Use computer software systems daily to understand and execute service requests.
Perform turnkey work as required and ensure all make-ready units are inspected.
Follow standard operating procedures and company policies and procedures.
Maintain basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
Communicate effectively with residents, associates, vendors, and supervisors.
Work with the Community Director to address maintenance-related resident problems.
Assist the Community Director with documenting counseling sessions involving maintenance staff.
Maintain a preventative maintenance program to minimize emergency and service repairs.
Maintain the hazard communications program and teach and promote safe work practices.
Assist with recruiting, hiring, and training staff, and recommend promotions and terminations when necessary.
Work with the Community Director to obtain competitive bids for maintenance-related expenses.
Understand and adhere to budget guidelines.
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the Community Director's supervision.
Monitor inventory and maintain appropriate levels of parts and supplies.
Participate in rotating on-call coverage for after-hours emergencies.

Benefits

Competitive pay
401(k) with company match
Comprehensive medical, dental, and vision plans
Paid life insurance
Employee referral program
Short- and long-term disability
Paid time off
Employee rent discount program
Growth opportunities at a rapidly growing company
Coverage of the cost to obtain the required EPA Universal or HVAC certification for a selected applicant who meets the other requirements