Service Manager
Downtown Toyota of Oakland•Oakland, CA
About The Position
Downtown Auto Center is seeking a Service Manager to lead the service department and ensure smooth operations, efficient service delivery, and a high level of customer satisfaction. The role focuses on building customer relationships, improving service experiences, managing performance, and developing service staff. The company describes an employee-focused culture with ongoing training, advancement opportunities, and promotion from within.
Requirements
- At least 5 years of experience in service management or a related role.
- Knowledge of service management principles, processes, and best practices.
- Demonstrated success in customer service, handling complaints, budget management, and effective marketing tactics.
- Proficiency with customer relationship management tools and software for tracking and monitoring service performance.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Detail-oriented, with a high level of accuracy in data analysis and reporting.
- Strong problem-solving and decision-making abilities, with a customer-centric approach to service challenges.
- Commitment to outstanding customer service and exceeding customer expectations.
Responsibilities
- Lead and manage the service department to ensure efficient service delivery and customer satisfaction.
- Build and maintain customer relationships, understand customer needs, and provide personalized service solutions.
- Develop and implement service strategies to enhance the customer experience and meet service objectives.
- Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
- Hire, train, and mentor service staff while fostering a high-performance culture and professional development.
- Serve as an escalation point for complex customer issues and resolve conflicts professionally and effectively.
- Promote a customer-centric culture emphasizing empathy, professionalism, and effective problem-solving.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid sick time
- Paid vacation time
- Flexible schedule
- 401K
- Direct deposit
- Ongoing training programs
- Advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
