Service Manager

Hy-Vee•Bettendorf, IA

6d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments, ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and supporting the store wherever needed. The position is based in a fast-paced retail store environment and requires night and weekend shifts. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to meet the physical requirements of the role, including frequently standing and walking throughout a shift and repetitive standing, walking, reaching, and bending.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Successful completion of a pre-employment drug screen.
Night and weekend shifts are required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit positive.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and promptly address customer issues.
Train employees on store policies, department procedures, and job duties; provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine placement of advertising and promotional displays and ensure product quality and quantities meet store and customer needs.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll system functions.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.