Service Manager

Morgan Properties•Baldwinsville, NY

8d•Onsite

About The Position

Morgan Properties is seeking a Service Manager to oversee maintenance operations for a 234-unit community in Baldwinsville, New York. The role leads maintenance operations, including service requests, preventative maintenance programs, and apartment turns, while promoting accountability, teamwork, and continuous improvement. The Service Manager also mentors the maintenance team, troubleshoots maintenance challenges, and helps deliver an outstanding resident experience. The position is scheduled Monday through Friday, 8:00 AM to 4:30 PM. Paid rotating on-call participation is required, and the manager must be available for emergencies, snow removal, and severe weather response. The schedule may change based on business needs.

Requirements

Active and valid driver's license with reliable transportation.
Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.
Ability to lead teams, prioritize competing demands, and maintain high operational standards.
Five or more years of maintenance experience preferred, including leadership or supervisory experience.
Multifamily maintenance experience strongly preferred.
Paid rotating on-call participation and availability for emergency events, snow removal, and severe weather response.

Nice To Haves

HVAC/EPA/CFC Certification preferred.
Five or more years of maintenance experience, including leadership or supervisory experience.
Multifamily maintenance experience.

Responsibilities

Lead, coach, and develop a team of Maintenance Technicians.
Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.
Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.
Establish and manage preventative maintenance programs to protect community assets and support long-term operational success.
Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.
Manage inventory, supplies, and maintenance-related expenses.
Coordinate and oversee vendor performance and contractor work.
Develop and maintain an effective on-call schedule for the maintenance team and remain available for emergencies and severe weather events.
Partner with office staff to deliver responsive service and exceptional resident experiences.
Respond to snow removal and severe weather needs.