Service Manager

Hy-Vee, Inc.•West Des Moines, IA

14d•Onsite

About The Position

The Service Manager supervises and coordinates employees across all store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The manager leads by example, creates a positive and accountable team culture, manages schedules and assignments, handles customer concerns, and supports store needs across job levels. The role includes training and evaluating employees; enforcing safety procedures; ordering and checking merchandise; overseeing promotional displays and product quality; reviewing sales, inventory, payroll, and personnel information; handling cash registers and specified transactions; and following Hy-Vee policies and store guidelines. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce, and directly oversees all other positions unless otherwise designated by the Store Director. This is an active, fast-paced retail store role involving frequent standing and walking. The work environment may include dust, noise, temperature extremes, equipment movement hazards, and occasional exposure to cleaning chemicals or solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people for basic information, provide clear direction, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, safely use sharp knives and blades for food preparation.
Where applicable, work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable, operate a delivery vehicle in accordance with applicable DOT standards.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning or sanitation duties.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Prepare and adjust work schedules, assign employees to duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy or procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.