Service Manager

The EthicalEdge Group • Houston, TX

18d

About The Position

The Service Manager will lead plumbing service operations across Greater Houston, supporting commercial and residential customers. This hands-on leadership role oversees daily service delivery and develops technicians, dispatchers, and service coordinators while helping strengthen performance, customer experience, and market growth. The role is with a growing MEP services platform that combines the resources of a national organization with the relationships and customer-first culture of a local business.

Requirements

• Proven experience leading field service operations in plumbing, HVAC, mechanical services, or a related skilled-trades environment.
• Strong understanding of service dispatch, technician scheduling, customer service, and field operations.
• Demonstrated ability to lead teams, develop employees, and hold teams accountable for performance.
• Experience managing departmental budgets, revenue targets, profitability, and operational metrics.
• Strong communication, organizational, and problem-solving skills.
• Ability to balance strategic leadership with hands-on operational involvement.
• Familiarity with the Greater Houston market and the demands of supporting a broad service territory.

Nice To Haves

• Licensed plumbing background, particularly a Texas Journeyman or Responsible Master Plumber license.
• Experience managing commercial and residential plumbing service operations.
• Previous experience as a Plumbing Service Manager, Plumbing Operations Manager, Field Service Manager, or Service Department Manager.
• Working knowledge of plumbing systems, service diagnostics, repairs, installations, and applicable codes.
• Experience with field service management software, scheduling platforms, and performance reporting.
• Proven success growing a service department, improving profitability, or expanding a technician team.

Responsibilities

• Oversee daily plumbing service operations across Greater Houston for commercial and residential customers.
• Lead, coach, and develop service technicians, dispatchers, and service coordinators.
• Manage technician scheduling, dispatch operations, workforce utilization, and service response times.
• Monitor revenue, profitability, labor efficiency, customer satisfaction, and operational KPIs.
• Partner with leadership to establish growth strategies, improve service delivery, and expand market presence.
• Provide technical guidance and operational support to field technicians, ensuring quality workmanship and adherence to safety standards.
• Oversee service estimates, work orders, pricing, invoicing, and job profitability.
• Manage customer escalations and build lasting relationships with commercial and residential clients.
• Ensure compliance with applicable plumbing codes, licensing requirements, safety regulations, and company standards.
• Identify opportunities to streamline processes, improve technician productivity, and strengthen service performance.
• Support recruiting, onboarding, training, and retention of field service personnel.
• Collaborate with other operational leaders to support the organization's continued growth.

Benefits

• Opportunities to grow alongside a rapidly expanding organization.
• Supportive leadership team that values collaboration, accountability, and employee development.
• Employee-valuing culture emphasizing teamwork and long-term success.
• Opportunity to influence service performance, team development, and customer satisfaction.
• Operational support and resources from an expanding national organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed