Service Manager

Hy-Vee, Inc.•Grimes, IA

16d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The Service Manager works in a fast-paced retail store environment and reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to conduct interviews to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to safely use sharp knives and blades for food preparation where applicable to the role.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure timely completion.
Supervise and coordinate employees throughout the store in the Department Manager’s absence, or perform work at any job level as needed.
Ensure consistent customer service and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, enforce those procedures, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and understand managerial data, including sales and inventory reports and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system functions.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.