Service Manager

Terminix•Russellville, AR

20d

About The Position

The Service Manager is a leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver high-quality service to customers. The role ensures the team operates effectively and efficiently while maintaining customer satisfaction. Service Managers monitor scheduling and technician routes, ensure regulatory and safety compliance, address customer concerns, evaluate technician performance, manage product inventory, and facilitate ongoing training for local sales and service teams. The position may involve working outside and in confined spaces such as crawl spaces and attics when necessary.

Requirements

Associate degree.
Possess a valid driver's license from the state of residence.
Effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and capacity to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Aptitude for basic/intermediate math, including calculations related to sales and service.
Comfort working outside and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

A four-year degree is highly desirable.
One to two years of related experience is helpful but not required.
Willingness to relocate is highly desirable.

Responsibilities

Monitor branch scheduling and ensure pest technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training of local sales and service teams.
Lead and motivate local Pest Technician teams to provide outstanding service.

Benefits

Comprehensive training and licensure paid by the company.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off.
Training and development programs.
Tuition reimbursement for full-time colleagues.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Full-time colleagues can enroll in health benefits immediately upon hire, with coverage starting on day one.