Service Manager

CarShop US-Penske Automotive Group•Concord Township, PA

75d•$85,000 - $100,000•Onsite

About The Position

CarShop is seeking an experienced Automotive Retail Service Manager to lead our Glen Mills Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience. As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years.

Requirements

Automotive retail service management experience required
Proven experience leading and developing Service Advisors and Technicians
Strong understanding of automotive service operations and workflow
Demonstrated ability to achieve performance, productivity, and customer service goals
Strong leadership, coaching, and team-building skills
Excellent communication and problem-solving abilities
Organized and able to effectively prioritize in a fast-paced environment
Customer-focused with a commitment to delivering an exceptional service experience
Action-oriented leader who takes ownership and follows through
High level of integrity, professionalism, and accountability
Valid driver's license with a satisfactory driving record
Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law
Ability to effectively hire personnel required to meet departmental and organizational goals
Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Strong organization skills and ability to multi-task
Proficient with Microsoft applications
Time management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, and commissions
Exceptional attention to detail
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Works well in a team environment
Able to work with a diverse group of people and be a positive influence on departmental morale
High school diploma or equivalent.
Two to three years' service experience or equivalent combination of education and experience.

Nice To Haves

Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience
ASE Certification

Responsibilities

Lead and manage daily Retail Service Department operations
Coach, train, and develop Service Advisors and Service Technicians
Manage technician and advisor scheduling to maximize productivity and efficiency
Monitor departmental performance and drive the team toward established goals
Ensure Service Advisors consistently deliver exceptional customer experience
Identify opportunities to improve processes, productivity, and overall department performance
Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
Address customer concerns professionally and work toward effective resolutions
Maintain CarShop's standards, values, and culture throughout the department
Lead by example while creating an accountable, positive, and high-performing team environment