Service Manager

ASCO Equipment • Manor, TX

19d • Onsite

About The Position

The Service Manager leads the Service Department and collaborates with the Branch Manager to ensure operational efficiency, attract and develop talent, and help customers meet their needs. The role builds and motivates a high-performing team of technicians and service support staff while focusing on safety, customer satisfaction, teamwork, and profitability. ASCO is a family-owned and operated company with a legacy of more than 65 years of service and growth.

Requirements

• At least 3 years of supervisory experience, with demonstrated success in customer service and service department operations.
• Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers.
• Self-starter with a sense of urgency and a commitment to delivering results.
• Excellent organizational, communication, and people skills.
• Demonstrated ability to recruit, train, and motivate high-performing teams.
• Proficiency in Microsoft Office products and dealer business systems.
• Knowledge of federal and state safety regulations related to shop and job site operations.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Prior dealership service experience in the heavy equipment industry is strongly preferred.

Responsibilities

• Oversee day-to-day Service Department operations, focusing on teamwork, safety, customer satisfaction, and profitability.
• Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
• Recruit, train, and develop technicians and service support staff.
• Monitor technician training requirements and development opportunities.
• Oversee repair work to ensure accurate and timely completion.
• Maintain proactive communication with customers, address concerns, and provide updates.
• Conduct regular department meetings covering service work, safety, financial performance, and company updates.
• Ensure adequate parts, personnel, and schedules to meet customer and company needs.
• Manage warranty claims, service quotes, and administrative duties.
• Uphold and enforce safety standards across operations.

Benefits

• Guaranteed base salary plus commission potential.
• 100% employer-paid health insurance.
• 401(k) with profit sharing.
• Paid holidays.
• ASCO Children’s Education Program offering financial assistance for employees’ children pursuing higher education.
• Paid training and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed