Service Manager

POWER SYSTEMS WEST LLC•Portland, OR

117d•$85,000 - $100,000•Onsite

About The Position

Power Systems West (PSW) is seeking an organized, service-minded individual to serve as a Service Manager for our Generator Service Technicians, covering the Oregon market area. The ideal candidate is a leader with experience in a fast-paced service environment, adept at managing competing demands from customers, service personnel, sales staff, and field staff. PSW is a family-owned Oregon-based business with a 70-year history and a 30-year partnership with KOHLER POWER. With over 70 employees, PSW offers the stability of an established company while valuing its team members. We are the go-to generator systems supplier in Oregon, Washington, Idaho, Utah, Wyoming, Colorado, Montana, and Alaska, providing new equipment, service, parts, and rental power solutions for commercial, municipal, and residential facilities requiring emergency generator back-up power. The Service Manager will work closely with customers, service technicians, coordinators, and internal/external stakeholders. Technicians receive extensive online and in-person KOHLER factory-level training.

Requirements

3-5 years of management experience with a team greater than 8 team members
Through understanding of Technician Efficiency and Productivity
Experience with Hiring, onboarding, and training staff in various roles
Excellent Customer Service and Communication skills
Excellent organization and time management skills
Excellent understanding and execution of prioritization and sense of urgency
Excellent computer skills, including Excel and email program, such as Outlook
Candidates must be authorized to work in the U.S.
All prospective employees will be subject to our pre-employment background screening process following acceptance of a job offer, including criminal background check, driving records, as well as education and work experience verification, depending on the position.
We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

Nice To Haves

3-5 years experience in the generator industry preferred.
Mechanical interest and or work experience in Automotive, Engines, forklifts, Electrical field or other related industry is a plus, but not required

Responsibilities

Oversee scheduling of repairs and preventative maintenance jobs by Service Coordinators to ensure team of technicians are properly dispatched to jobs and scheduled within the required timeframe set by our customers
Manage Work in Process on a daily basis with Service coordinators and Technicians
Manage Technician productivity
Recruit, Train, and Retain Technicians
Develop and Coach Technicians and Service Coordinators to ensure Efficiency and Accuracy
Manage job issues and help resolve billing disputes
Manage service repair Quoting performed by Service Coordinators
Review and Approve Service Technician hours on a daily basis in payroll system, to ensure accuracy
Review and Approve all Service Jobs from the prior day to send to Billing Dept for final invoicing
Coordinate with Service Sales Team to ensure contract requirements are met and service levels are maintained
Oversee new Service Technician training plans, to continue growth and development of team members
Review team financials on a monthly basis with Operations Director to ensure costs are managed and unbilled hours are reasonable
Work closely with our Environmental Health & Safety Specialist to ensure facility is in compliance and safety and environmental concerns are addressed quickly
Conduct monthly facility audits
Coordinate scheduling of branch Safety Meetings with EH&S Specialist and conduct weekly Safety and attend monthly Safety Committee Meetings
Maintain Clean and Organized Facility