Service Manager

Alsco Uniforms•Brent, FL

23d

About The Position

The Service Manager leads all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. The role is responsible for excellence in route delivery service, customer satisfaction, and financial results, and reports directly to the General Manager. The Service Manager leads, develops, and coaches District Managers and Route Sales Representatives, supports customer retention and revenue growth, and collaborates with Sales, Production, and Office teams to meet branch goals. The role also promotes a safe work environment, enforces safety standards, and ensures delivery vehicles are properly maintained and operated safely. The work involves operating vehicles on public roads, working at customer locations and in office and service areas of an industrial laundry facility, Service Center, or depot, and traveling to customer sites as needed. The position may require driving a company-owned or employee-owned vehicle at the company's discretion. Physical demands include sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 pounds, standing, walking, writing, speaking, and hearing.

Requirements

3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
Strong knowledge of route operations, customer retention, performance management, and service execution.
Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
Valid driver's license and a safe driving record.

Responsibilities

Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
Drive employee performance through regular coaching, performance evaluations, and career development planning.
Oversee route audits, customer visits, issue resolution, and proactive communication to ensure exceptional customer service.
Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
Collaborate with Sales, Production, and Office teams to support branch goals and identify growth opportunities.
Maintain a safe, compliant work environment and enforce safety standards.
Ensure delivery vehicles are properly maintained and operated safely.