Service Manager

Bridgestone Americas • Federal Heights, CO

30d • $25 - $40

About The Position

The Service Manager combines automotive repair expertise with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role involves leading, coaching, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. The Service Manager supports customer service, sales, quality, staff retention, and efficient store operations.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver's license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Promote high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, fostering long-term customer relationships and loyalty.
• Manage operational activities including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Lead, coach, train, and supervise vehicle technicians.

Benefits

• $2,000 sign-on bonus paid at 90 days.
• Medical, dental, and vision coverage starting on day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development, training, and regular mentorship.
• Corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED