Service Manager

Sciens Building Solutions•Latham, NY

5d•$100,000 - $125,000

About The Position

Sciens Building Solutions is seeking a Service Manager to lead a Division’s service department and back-office team. The role is suited to a positive change agent who can drive customer satisfaction and support a growing business within a national organization. The manager oversees service operations, team development, financial performance, customer relationships, assets, and safety.

Requirements

Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
Ability to communicate effectively with company leadership, regional staff, customers, vendors, and other diverse groups.
Strong team-building and leadership ability.
Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
Strong understanding of profit and loss statements and key financial drivers.
Ability to attract, develop, grow, and retain a team.
Ability to understand technical aspects of product lines and applications to make informed management decisions.
Valid driver’s license.
Ability to pass a background check and drug screening.
Ability to work independently.
Excellent organizational, decision-making, and communication skills.
Proficiency in NFPA codes and standards.
Strong computer skills, including proficiency with Microsoft Office.
Knowledge of OSHA safety standards.

Nice To Haves

NICET Level II.

Responsibilities

Manage the service department of the assigned Division.
Supervise, train, and develop branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Oversee the scheduling, execution, billing, and completion of service, warranty, and emergency jobs.
Ensure service inspections are completed on time and system deficiencies are resolved.
Develop a budget and meet revenue and gross margin targets.
Communicate with customers, vendors, suppliers, and subcontractors to execute plans and processes, meet or exceed goals, and maximize market potential.
Deliver projects within the original budgeted cost.
Conduct monthly financial performance analysis, report results effectively to management, and take corrective action as needed.
Manage assets efficiently, including inventory and company service vehicles.
Build a high-performance culture through annual performance reviews and development initiatives.
Plan and allocate manpower.
Contribute to customer satisfaction and cash collections.
Work closely with sales and installation teams to support Division growth and profitability.
Control and calibrate inspection, measuring, and testing equipment.
Ensure employees embrace the company safety culture and comply with safety initiatives.