Monarch - Service Manager
About The Position
The Service Manager at Monarch Restaurant works with the management, accounting, and chef teams to support restaurant operations, revenue growth, cost control, and customer satisfaction. The role recruits and trains hourly staff, develops the in-house training program, contributes to standard operating procedures, and participates in weekly manager meetings. During service, the manager audits menu items, communicates with guests, addresses complaints and requests, and adjusts the restaurant’s atmosphere as needed. The role also helps maintain a safe and sanitary workplace, communicates with guests and colleagues, and stays informed about restaurant industry trends.
Requirements
- At least 2 years of management experience.
- High-volume restaurant experience.
- Strong written and verbal communication skills.
- Strong passion and dedication to food, beverage, and service.
- Polished, professional, and energetic approach to floor management.
- Ability to work well in a systems-driven environment.
- Basic knowledge of MS Office and common restaurant systems and software.
- Ability to adapt and abide by company policies and values.
- Attention to detail and commitment to quality.
- Ability to move about freely and lift up to 25 lbs.
- Ability to remain stationary in a seated position for extended periods.
- Ability to stand and/or walk for extended periods.
- Ability to present a professional appearance.
Responsibilities
- Collaborate with the management team to develop solutions that increase revenue and reduce spending.
- Work with accounting personnel to report expenditures.
- Collaborate regularly on restaurant-specific standard operating procedures.
- Recruit hourly staff and ensure they are trained to perform their duties and understand company culture.
- Develop the in-house training program for hourly positions and ensure staff retain the training.
- Prepare for and participate in weekly manager meetings.
- Work with the chef team to support customer satisfaction by auditing menu items and communicating with guests during service.
- Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
- Communicate effectively and genuinely with guests, staff members, and other departments.
- Maintain a friendly, caring, and professional demeanor in a fast-paced environment.
- Respond promptly and professionally to guest complaints and requests, following up to ensure guest satisfaction.
- Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
- Track emerging restaurant industry trends, build industry networks, and stay informed about press publications and articles.
- Perform other duties as requested.
Benefits
- Opportunities for growth, travel, and continuing education.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
