Service Manager

Hy-Vee, Inc.•Liberty, MO

13d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role involves leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and assisting wherever the store needs support. The Service Manager leads and develops employees, supports a collaborative and customer-focused store culture, and performs work at all job levels when needed. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, clearly guide and direct others, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Employment is contingent upon successfully completing a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and maintain positive employee relations, teamwork, friendliness, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign employee duties and ensure tasks are completed properly and on time.
Supervise and coordinate store employees across all areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and promptly and professionally resolve customer issues.
Train employees on store policies, department procedures, and job duties; provide ongoing education about policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial information, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system operations.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential pricing, sales, profit-and-loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.