Service Manager
About The Position
Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, operates company-owned automotive service and tire stores across North America. The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The manager selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. The role oversees service-team assignments and scheduling, customer service, hiring and training, quality standards, customer satisfaction and retention, store operations, and sales. The position requires automotive service experience, prior service manager or service writer experience, and a valid automotive driver's license for test-driving customer vehicles. The stated pay range is $20.70–$32.34.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to solve customer complaints.
- Aptitude for managing inventory, scheduling, equipment maintenance, and related tasks.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and successfully select technicians according to store requirements.
- Willingness to continue education and remain current on automotive repair issues.
- Valid automotive driver's license at all times to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Act as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
- Manage store operations, including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
- Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
