Service Manager

Texas Roadhouse•Fort Wayne, IN

About The Position

Bubba’s 33, part of the Texas Roadhouse brand family, is hiring a Service Manager to oversee daily Front of House operations and employees and ensure guests receive Legendary Food and Legendary Service. The role includes supporting sales and guest satisfaction, maintaining restaurant cleanliness and guest safety, training and managing employees, and helping develop team members and managers. The position also involves hiring, scheduling, managing liquor operations, and promoting a fun and safe work environment.

Responsibilities

Drive sales, steps of service, and guest satisfaction.
Work with management to enforce employment policies and oversee restaurant cleanliness and guest safety.
Provide or direct all Front of House training.
Manage Front of House employee performance, including evaluations, coaching, and discipline.
Manage liquor orders and control liquor costs.
Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
Develop key employees, assistant managers, and hourly employees through daily performance feedback and one-on-ones.
Review applications, interview candidates, and hire or recommend hiring Front of House employees.
Direct employee work, set hours and weekly schedules, and assign tasks before, during, and after restaurant opening hours.
Create a fun and safe environment by following core values and operational goals and implementing contests, theme nights, and staff incentives.
Understand, manage, and practice safe food-handling procedures.