Service Manager

Bridgestone Americas

1d • $23 - $36

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchasing parts, materials, and equipment. The Service Manager also helps oversee store operations, customer service, sales, and compliance with company standards.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver's license to test drive customers’ vehicles.

Nice To Haves

• A 2-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff based on individual skill levels.
• Address customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team and support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, using interpersonal skills and automotive expertise to build customer relationships and loyalty.
• Manage operational tasks such as paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Select, coach, lead, train, and supervise vehicle technicians.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive team and dynamic work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED