Service Manager

Allied Universal • Mobile, AL

19d

About The Position

Allied Universal is hiring a Service Manager to lead daily security operations and help ensure the safety and well-being of the people and places served. The Service Manager guides, develops, and motivates security officers and supervisors to provide high-quality service. The role oversees frontline operations, client relationships, staffing, employee administration, compliance, and operational performance. It also uses Allied Universal’s AI technology and Business Intelligence platforms to monitor metrics, optimize schedules, control unbilled overtime, and support operational efficiency, revenue growth, cash collections, and profitability.

Requirements

• One of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate’s degree in criminal justice, business, or a related field and at least three years of such experience; or a high school diploma or equivalent and at least five years of such experience.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Skill in managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.

Nice To Haves

• Professional, articulate, and able to exercise good independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as a law enforcement, firefighter/paramedic, or corrections officer academy.

Responsibilities

• Ensure security protocols and standards are consistently upheld while managing frontline supervisors and security officers independently.
• Meet client-specific contractual hours and proactively minimize unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers.
• Execute payroll, performance evaluations, and employee relations activities.
• Serve as the primary point of contact for clients and provide high-quality service that protects people and property.
• Use AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, reduce non-billed overtime, and support operational efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond professionally to escalated issues and coordinate with clients and internal teams.
• Maintain training, safety, and operational standards.
• Manage uniforms, equipment, and supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager