Service Manager

Terminix•Owings Mills, MD

7d•$57,000 - $92,000

About The Position

The Service Manager is a leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver outstanding service to customers. The manager ensures the team operates effectively and efficiently while maintaining high customer satisfaction. The role includes oversight of scheduling and routes, regulatory compliance and safety, customer concerns, technician performance, inventory, and ongoing team training. The position may involve working outdoors and in confined spaces such as crawl spaces and attics.

Requirements

An associate’s degree.
A valid driver’s license from the state of residence.
Ability to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving skills and the ability to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Basic to intermediate math aptitude for calculations related to sales and service.
Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

A four-year degree is highly desirable.
One to two years of related experience is helpful but not required.
Willingness to relocate is highly desirable.

Responsibilities

Monitor branch scheduling and ensure Pest Technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training of local sales and service teams.
Lead and motivate local Pest Technician teams to provide outstanding service delivery.

Benefits

Company-paid comprehensive training and licensure.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off.
Tuition reimbursement for full-time colleagues.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Benefits enrollment immediately upon hire, with benefits starting on day one for full-time colleagues.