Service Manager

Xylem•Milpitas Ames, CA

63d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem ($5K Sign on Bonus) Service Manager – Ultrapure & Process Water Services Who We Are: At Xylem, we solve water. Every day, our teams support customers who rely on mission‑critical water systems to run advanced manufacturing, life sciences, and high‑purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruption—because when water systems fail, entire operations stop. This role is not retail service . It is leadership in a high‑accountability, high‑impact ultrapure/process water environment . The Service Manager leads a team of field service professionals who maintain and support ultrapure and process water systems at customer facilities where uptime, quality, and safety are non‑negotiable. This position is ideal for a selfless, hands‑on leader —someone who puts technicians and customers first, understands complex water systems, and takes pride in building disciplined service programs that perform day in and day out. Working in partnership with the Senior Service Manager, you will balance people leadership, operational execution, and customer trust in an environment where details matter and teamwork is everything. Travel is 20% visiting jobsite and communicating with customers

Requirements

5–7+ years of technical experience in ultrapure water, process water, or industrial water systems , or equivalent industry experience
3+ years of people leadership or service management experience
Proven ability to lead teams supporting complex, high‑reliability systems
Comfortable working in regulated, high‑expectation customer environments
Bachelor’s degree strongly preferred (technical degree or equivalent experience acceptable)
Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
Ability to pass required background and credit checks

Nice To Haves

Servant‑leader mindset—puts team success before personal recognition
Calm and effective during escalations or system issues
Technically curious and capable of guiding advanced troubleshooting
Strong communicator who can lead up, down, and across the organization

Responsibilities

Build and sustain a safety‑first, zero‑incident culture across all field activities
Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
Actively engage in employee development, workforce planning, and succession readiness
Address employee relations with humility, fairness, and accountability
Ensure high‑quality technical execution of preventive maintenance, corrective service, and on‑site support
Support escalations for system performance, water quality, and customer concerns
Translate customer requirements and SLAs into executable service plans and schedules
Drive operational discipline through KPIs, visual management, and continuous improvement
Maintain strong, trust‑based relationships with customers operating mission‑critical facilities
Partner with commercial and technical teams to retain and grow long‑term service contracts
Represent Xylem as a dependable, knowledgeable service partner—not just a vendor
Participate in budgeting, forecasting, and expense management
Understand the financial and operational impact of service decisions at a program level
Protect company assets and ensure responsible stewardship of resources